Whether you need help with account setup, payments, games, bonuses, or technical issues, reach out to us directly or check the guides below.
Choose a category — each one has detailed guides and solutions
All guides on creating a new account, resetting your password, updating your profile, and identity verification.
12 guidesA complete guide to depositing and withdrawing via bKash, Nagad, Rocket, and bank transfer.
15 GuidesRules and tips for playing slots, Live Casino, Sports Betting, and jackpot games.
20 GuidesFull terms and conditions for the welcome bonus, reload offers, cashback, and VIP program.
8 GuidesStep-by-step instructions for installing the 62nd app on Android and iOS, plus troubleshooting tips.
6 GuidesGuides on two-factor authentication, login history, account security, and data privacy.
9 guidesSolutions for page loading issues, game freezes, login problems, and other technical matters.
11 guidesInformation on setting personal limits, self-exclusion, and tips and resources for responsible gaming.
5 Guides
62nd's support team is here for you around the clock
The fastest way to get help. Click the chat icon in the bottom right corner of any page on the site and you'll be connected instantly.
Chat NowSend us a message on our official Telegram channel. You'll typically get a reply within 10 minutes.
Active 24/7For complex or detailed issues, email us at support@62nd.app. You'll receive a thorough response within 4–6 hours.
support@62nd.appMessage us directly on WhatsApp. Sending a screenshot or video of the issue helps us resolve it faster.
8:00 AM – 2:00 AMComplete answers to the most frequently asked questions
Opening an account at 62nd is completely free and takes just a few minutes.
Go to 62nd.app and click the "Register" button at the top right, or navigate directly to the /register page.
Enter your mobile number, preferred username, and a strong password. Use a mix of numbers and special characters in your password.
A 6-digit OTP will be sent to your mobile number. Enter it within 3 minutes. If you don't receive it, tap the "Resend" button.
Enter your name and date of birth. This information is used later for payment verification, so make sure everything is accurate.
Your first deposit after creating an account qualifies for the 62nd welcome bonus. You can deposit easily via bKash, Nagad, or Rocket.
Nothing kills the mood faster than hitting a problem on an online betting or gaming platform and not getting help quickly. 62nd gets that. That's why the 62nd Help Center isn't just a page — it's a complete support ecosystem where you can find solutions on your own or talk to a real person to get things sorted.
This Help Center was built with Bangladesh users in mind — covering the issues that come up most often. Whether your internet is slow, a bKash payment is stuck, or your account is locked after a wrong password, you'll find clear answers to all of it right here.
The most common issue users report is a deduction from their account with no corresponding balance update. This typically happens for one of two reasons. First, there may be a brief delay in data transmission from the payment gateway to the 62nd server — wait up to 15 minutes in this case. Second, a network error in your mobile banking app may have left the transaction incomplete.
If your balance hasn't appeared after 15 minutes, contact 62nd live chat with your bKash or Nagad SMS receipt. Provide the transaction time, amount, and reference number and it'll be verified and resolved within 5 minutes.
Keep in mind when withdrawing — minimum and maximum limits vary by payment method. With bikash, the maximum per transaction is ৳25,000. For larger amounts, you'll need to use bank transfer.
Make sure to complete KYC verification before withdrawing. Uploading a clear photo of your National ID or passport will speed up the verification process.
When installing the 62nd app on Android, you may be prompted to allow "Unknown Sources" — this is normal, since the app is downloaded directly from our site. Just go to Settings → Security → Unknown Sources, enable it, and the installation will proceed.
IOS users can open 62nd.app in Safari and tap "Add to Home Screen" for a shortcut that works just like an app. No separate installation needed — the full site runs smoothly as a mobile-friendly experience.
If the app crashes or won't load, start by restarting your phone. If the problem persists, uninstall the app and download the latest version from 62nd's download page.
On the login page, click "Forgot Password?" Enter your registered mobile number and an OTP will be sent to you. Use the OTP to set a new password. The whole process takes under 2 minutes.
If the phone number you registered with is no longer accessible, email support@62nd.app with a copy of your ID. The support team will verify your identity manually and recover your account.
A lot of players have questions about how 62nd's bonus system works. The most important thing to understand is the wagering requirement — you need to wager a specified amount using your bonus funds before you can withdraw them. For example, if your bonus is ৳100 and the wagering requirement is 10x, you'll need to place a total of ৳1,000 in bets before withdrawing.
This is a common point of confusion, but 62nd clearly displays the terms and conditions alongside every bonus offer. It's a good habit to read them before claiming a bonus.
There's no separate application process for VIP at 62nd. Points accumulate automatically as you place regular bets, and you move up to the next tier once you hit the required threshold. VIP members enjoy faster withdrawals, higher cashback, and a dedicated account manager.
Most frequently asked questions about the Help Center
